Enrollment & Payment Terms
- Monthly tuition is due on or before the 1st of each month and is non-refundable after the 5th of the month.
- A 30-day written notice (email to contact@brightbrainslearning.com) is required to cancel enrollment.
- Missed sessions are not eligible for refunds or make-up credits unless cancelled by BrightBrains.
- BrightBrains reserves the right to cancel, reschedule, or combine classes with reasonable notice to families.
- Full-program prepayment discounts are non-refundable once the program begins.
- Sibling discounts apply to concurrent enrollments only and may not be combined with other promotions.
Cancellation, Pause & Refund Policy
1. Enrollment Plans
BrightBrains offers term-based plans only. We do not offer month-to-month enrollment. Discounted monthly rates are earned by committing to the full term.
| 3 | 6 | 12 | |
|---|---|---|---|
| Focus (1 Subject) |
$240/month | $220/month | $200/month |
| Core (2 Subjects) |
$410/month | $370/month | $340/month |
| All-Access (All Subjects) |
$625/month | $575/month | $525/month |
Monthly payments are charged automatically on the same date each month. Your term begins on the date of your first payment and ends after the final monthly payment of your chosen term.
2. Individual Session Cancellations
| Notice Given | What Happens |
|---|---|
| 24+ hours before session | Session rescheduled at no charge within the same month |
| Less than 24 hours notice | Session is forfeited — no reschedule, no refund |
| No show — no notice given | Session forfeited — no reschedule, no refund |
| BrightBrains cancels session | Session rescheduled within the same billing month at no charge |
| Illness with prior notice | One makeup session per month offered where scheduling permits |
We require 24 hours notice out of respect for our teachers and the small groups we maintain. Last-minute cancellations leave a spot that cannot be filled for another student.
3. Plan Cancellation & Early Exit Fee
Because discounted monthly rates are offered in exchange for a term commitment, canceling before your term ends results in an early exit fee.
The standard 3-month rate is used as the reference rate because it represents the shortest available commitment.
| Scenario | Early Exit Fee |
|---|---|
| 12-month Focus ($200/mo), cancels after 4 months | ($240 − $200) × 4 = $160 |
| 6-month Focus ($220/mo), cancels after 2 months | ($240 − $220) × 2 = $40 |
| 12-month Core ($340/mo), cancels after 6 months | ($410 − $340) × 6 = $420 |
| 6-month All-Access ($575/mo), cancels after 3 months | ($625 − $575) × 3 = $150 |
3.1 How to Cancel
- Submit a written cancellation request to contact@brightbrainslearning.com
- Include your child’s full name, enrollment start date, and reason for cancellation
- 30 days written notice is required before the next billing date
- Your plan continues during the 30-day notice period — sessions remain available
3.2 Payment of Early Exit Fee
- The early exit fee is calculated and invoiced within 3 business days of your cancellation request
- Payment is due within 7 days of the invoice date
- No sessions will be held after the fee due date if payment has not been received
- Outstanding early exit fees may be referred to collections if unpaid after 30 days
3.3 No Refund on Completed Months
Monthly fees already charged and completed are non-refundable. You will not be billed for any month that has not yet started at the time your cancellation is processed.
4. Early Exit Fee Waivers
| Circumstance | Documentation Required |
|---|---|
| Documented medical condition | Doctor’s letter or medical certificate |
| Family relocation (50+ miles from Lansdale) | Proof of new address or relocation letter |
| BrightBrains discontinues the program | No documentation required — full refund issued |
| Extended illness (4+ consecutive weeks) | Doctor’s letter confirming inability to attend |
Waiver requests are reviewed within 5 business days. Approval is at BrightBrains’ sole discretion.
5. Plan Pause Policy
Rather than canceling your plan, you may pause it. A pause holds your spot, preserves your discounted rate, and extends your term.
5.1 Pause Rules
- Maximum pause duration: 4 consecutive weeks per calendar year
- May be split into a maximum of two separate pause periods
- Pause request must be submitted at least 7 days before the pause start date
- Not available in the first 30 days of enrollment
- No monthly fee is charged for weeks within an approved pause
- Your term is extended by the exact number of weeks paused
- Your discounted rate is preserved — no reset or penalty
5.2 What a Pause Does Not Do
- A pause does not cancel your enrollment or release you from the remaining term
- A pause does not entitle you to a refund for sessions already paid and completed
- Pauses cannot be applied retroactively — requests must be submitted in advance
5.3 How to Request a Pause
- Email contact@brightbrainslearning.com or WhatsApp (484) 995-3568
- Include your child’s name, requested pause start and end date, and reason
- Written confirmation will be provided within 2 business days
6. Refund Policy
| Situation | Refund Outcome |
|---|---|
| Monthly fee charged — sessions not yet taken | No refund — sessions remain available |
| Monthly fee charged — month in progress | No refund for the current month |
| Future months not yet charged | Not charged — billing stops after notice period |
| BrightBrains cancels the program | Full refund of all unused prepaid sessions |
| Approved medical waiver | Prorated refund for unused sessions |
| Satisfaction guarantee (first month only) | Partial credit or refund at BrightBrains’ discretion |
Refunds, where applicable, are returned to the original payment method within 5–10 business days.
Educational Outcomes Disclaimer
- BrightBrains makes no guarantee of specific academic, career, or college-admission outcomes.
- Individual results depend on student effort, attendance, age, and prior experience.
- Certificates and badges are internal recognition documents issued by BrightBrains Learning and are not accredited academic credentials unless explicitly stated.
- The "Elements of AI" credential is offered by the University of Helsinki / Reaktor. BrightBrains is not affiliated with that institution. Eligibility is the student's responsibility.
- Testimonials and reviews reflect individual experiences and are not guarantees of typical outcomes.
Privacy Policy
1. Introduction
BrightBrains Learning LLC ("BrightBrains," "we," "us," or "our"), located at 2028 N Broad St, Lansdale, PA 19446, operates the website brightbrainslearning.com and provides educational programs for children and adults. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or enroll in our programs.
By using our website or enrolling in our programs, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly:
- Full name, email address, and phone number submitted through our booking form
- Student grade level, subject interests, and scheduling preferences
- Payment information processed through our payment provider (we do not store card details)
- Communications sent to us via email, phone, or WhatsApp
Information collected automatically:
- Basic website usage data such as pages visited and time spent, if analytics tools are in use
- IP address and browser type for security and technical purposes
Information from class activities:
- Webcam or image data used during AI projects — processed locally on the student's device only, never transmitted to or stored on our servers
- Student project work created during sessions
3. How We Use Your Information
- To schedule, confirm, and send reminders for trial and enrolled sessions
- To communicate with parents and guardians about program updates, scheduling changes, and student progress
- To send booking confirmation emails and WhatsApp reminders via our service providers
- To process enrollment and tuition payments
- To improve our programs and website based on aggregate, anonymized usage data
- To comply with legal obligations
We do not use your information for automated profiling, targeted advertising, or sale to third parties.
4. Third-Party Services We Use
To operate our services, we share limited data with the following trusted providers:
- Resend — email delivery service used to send booking confirmations and reminders. Your email address is transmitted to Resend for this purpose.
- Meta (WhatsApp Business API) — used to send WhatsApp appointment reminders. Your phone number is shared with Meta for this purpose.
- Google Calendar — used to manage and store appointment bookings. Booking details including name, email, phone, and appointment time are stored in Google Calendar.
- Google Fonts — used to display fonts on our website. Your IP address may be transmitted to Google servers.
Each provider is bound by their own privacy policy and data processing agreements. We select providers that meet appropriate data protection standards.
5. Children's Privacy (COPPA)
BrightBrains serves children as young as 5 years old. We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).
- We collect personal information about children only from parents or guardians, not directly from the child
- We do not knowingly collect personal data from children under 13 without verifiable parental consent
- Webcam-based AI projects are age-gated to students 7 and older and require a signed parental consent form before participation
- Webcam data is processed entirely on the student's local device — it is never transmitted to, stored on, or accessible by BrightBrains servers
- Student photos or videos are never used for any purpose without explicit written parental consent
- Parents may review, correct, or request deletion of their child's information at any time by contacting us at contact@brightbrainslearning.com
6. Data Retention
- Booking and enrollment records are retained for up to 3 years for administrative and legal purposes
- Email and SMS communication logs are retained by our service providers per their own retention policies
- Webcam and biometric data from class activities is never retained — it exists only in-session on the student's device
- You may request earlier deletion of your data by contacting us at contact@brightbrainslearning.com
7. Your Rights
As a user of our services, you have the right to:
- Access — request a copy of the personal information we hold about you or your child
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal obligations
- Opt-out — unsubscribe from reminder emails or SMS messages at any time by contacting us
- Withdraw consent — withdraw consent for webcam projects or promotional use of your child's work at any time
To exercise any of these rights, email us at contact@brightbrainslearning.com. We will respond within 30 days.
8. Cookies
Our website may use basic cookies for functionality (such as remembering your session). We do not currently use advertising or tracking cookies. If this changes, we will update this policy and notify users.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately at contact@brightbrainslearning.com if you suspect any unauthorized use of your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy. For significant changes, we will notify enrolled families by email.
11. Contact Us
For any privacy-related questions, requests, or concerns:
- Email: contact@brightbrainslearning.com
- Phone: (484) 995-3568
- Mail: BrightBrains Learning LLC, 2028 N Broad St, Lansdale, PA 19446
Intellectual Property & Copyright
- All BrightBrains curriculum materials, lesson plans, project frameworks, branding, and website content are the exclusive intellectual property of BrightBrains Learning LLC, protected under U.S. copyright law.
- Unauthorized reproduction, distribution, modification, or resale of any curriculum materials is strictly prohibited and may result in legal action.
- Student-created projects remain the intellectual property of the student. BrightBrains claims no ownership over student work.
- Third-party tools referenced (Scratch, Teachable Machine, Python, TensorFlow, OpenAI, LangChain, Hugging Face, GitHub) are trademarks of their respective owners. BrightBrains is not affiliated with or endorsed by these companies.
- Google and Google Reviews are trademarks of Google LLC. BrightBrains is not affiliated with Google.
Limitation of Liability
- BrightBrains Learning LLC shall not be held liable for any indirect, incidental, or consequential damages arising from participation in any program, including device damage, software issues, or project failures.
- Students and families are responsible for ensuring their devices meet minimum technical requirements before enrolling in online classes.
- BrightBrains is not responsible for internet connectivity issues affecting online session participation.
- In-person class participation is at the family's own discretion. BrightBrains follows current local health guidelines but cannot guarantee a disease-free environment.
AI Tools & Content Safety
- AI tools used in the curriculum are accessed under educator/student licenses and used solely for educational purposes.
- Students are taught responsible AI use as a core component of every level. BrightBrains does not condone use of AI for harmful, deceptive, or unethical purposes.
- Outputs generated by AI tools (images, text, code) during sessions are for educational use only. Families should review AI-generated content before sharing publicly.
- BrightBrains makes no warranty regarding the accuracy, completeness, or appropriateness of AI-generated content produced during class activities.
Questions about these terms? We're happy to help.
Reach us at contact@brightbrainslearning.com or (484) 995-3568.